Jobs at US Global Mail

USGM is a mature, bootstrapped hybrid technology/logistics company.  It’s our mission to digitize the snail mail industry and bring it into the 21st century. We do banking, home security, music, chatting on our phones- why not our mail? Back when USGM was founded folks using our service were expats or digital nomads but its everyday folks who want the convenience of a digital, smart mailbox.

We are now in an exciting new phase of business bringing our virtual mailbox platform to the masses- think Uber for mail! The opportunity is endless and the market is ripe with the pandemic accelerating the pace of all things virtual.

We are looking for a Technical Product Manager who will lead our engineering team and will be responsible for the product technical planning and execution throughout the Product Lifecycle. You will assess whether engineering estimates are correct, review technical specifications, architecture and networking plans, and participate in security, scalability and infrastructure activities. You will also gather and prioritize product and customer requirements while working closely with engineering, operations and marketing to translate them into requirements.

This is a key hire for the company with a seat at the decision table. Your overarching goal will be to ensure that the product supports the company’s overall strategy and goals.

Responsibilities:

• Responsible for delivery of technology solutions with simple and intuitive user experiences; end-to-end, integrated business processes; and complex business applications
• Facilitate the creation and maintenance of proper product documentation. Develop user stories, process flows, design documentation, test plans, and other relevant artifacts facilitating end-to-end solution delivery
• Leading the Engineering team; define metrics of success and KPIs; facilitate discussions, provide clarification, story acceptance and refinement, testing and validation; owner of functional and technical product design
• Review technical specifications and engineering estimates. Perform capability, architecture and design reviews, while troubleshooting key implementation issues, demonstrating the ability to drive to successful resolution
• Run beta and pilot programs with early-stage products and samples. Review completed work and check for match with stakeholders to ensure it meets customer and business expectations
• Evaluate 3rd party proposals and their capabilities; mapping out integration plans or evaluating different tech options.
• Follow competitors and conduct capability analysis regularly; assess emerging products and companies to measure their potential value or threat to the company and its products; make recommendations on which new technologies to invest in or leverage.
• Serve as a product evangelist and SME; provide internal and customer training on how to use the product.

Requirements:

• Minimum of 5 years experience in product management. 3+ years of experience in engineering, analyst, and/or other technical roles.
• Deep experience authoring documents relating to product life cycle including product roadmap, business requirements and functional specifications
• Ability to credibly engage with developers, senior level architects and engineers and earn trust across different level and multiple groups
• Experience delivering product roadmaps, feature requirements, prioritization and program management
• Analytical and quantitative skills, having the ability to use hard data and to back up assumptions for business cases development
• Demonstrated success defining and launching excellent products that meet or exceed business objectives
• Bachelor’s degree in CS or MBA preferred
• Technical background, with experience in software product development
• Examples and at least one sample of an effective document delivered in the past

Our Technology Stack
-Backend: Node.js Typescript
-Front End: Angular Typescript, MVC and SPA
-DB: PostgresQL – Including NOSQL transactions
-Mobile: Ionic – Cordova
-Infrastructure: Docker/Kubernetes, Terraform,
-Heroku, Microservices, Google Cloud Functions,
-Gitlab (CI/CD)

Preferably, you also have knowledge of :
-Python & wxwindows
-Monitoring & 3rd Party Libraries: Stripe, New Relic, Papertrail
-Documentation: Postman, Swagger
-DB tools: Sequelize, Umzug
-Front End: Material Designs, Jasmine, Karma,
-Unit and e2e Tests
-Back End: Unit Tests, Chai, Mocha, Functional & Acceptance Testing

Perks:
daily good vibes
no-nagging, friendly, fun environment
an awesome engineering team
opportunity to be your own boss (kinda)
flexible work hours
your own office with a door!
company subsidized medical, vision, dental & life insurance
PTO and holidays

As our tech lead and senior software engineer, you will share our mission is to reinvent the way the world handles snail mail. We get our music, manage home security, do banking and communication on our phones, why not our mail?

We are leaders in the expat virtual mailbox industry and are now entering an exciting new phase of business to bring our virtual mailbox platform to the masses- think Uber for mail! The opportunity is endless and the market is ripe with the pandemic accelerating the pace of all things virtual.

Our dream is to be the best-to-work-for, fast-growing, profitable business that is THE undisputed market share leader and the best value brand for consumers and small businesses in the digital/virtual mailbox space.

Why we are doing it:
We think it’s super fun to revolutionize the mail system: Optimize portability, efficiency, security, and convenience of mail receiving, processing, forwarding & retrieval for individuals and companies.
We want to provide challenging personal and career growth opportunities and financial security to top achieving, values-aligned members of our team.

Our values:
Dharma: commit to the right thing within the principles of cosmic order irrespective of circumstances
Authenticity: say what we mean and mean what we say
Frugality: efficiently and effectively use resources to deliver results & minimize unnecessary waste
Optimism: enthusiastically trust that our attitude and beliefs shape our environment and results
Durability: build organization and develop leaders to thrive for the very long term (mastery by learning)
Philanthropy: we believe in leaving a greener Earth behind and giving a portion of our money and time to enhance the lives of others

What is the role?
We are looking for a customer-focused software engineer to help grow our product and company. You will be a key player in defining innovative products and features.
You will own architecture, design and implementation of these to enhance an existing leading edge microservices based platform.
You will implement imaginative solutions integrating with other services using latest devops best practices.
As a team leader, you’ll have a strong voice in defining our product roadmap and shaping the engineering culture.
You will create, coordinate, and supervise all activities related to the design, development, and implementation of the US Global Mail’s technology stack to grow the company and serve our customers.
You will provide technical guidance, mentorship, and assistance to team members, to build multi-tier scalable, performant and reliable applications that are successfully delivered to customers.

Does this sound like you?
You love delighting customers and have strong customer empathy and a track record of building customer-facing products.
You work iteratively, shipping often and measuring results.
You enjoy a small team where bureaucracy is low but great communication and collaboration is essential.
You do not get hung up on the boundaries of front-end, back-end, dev ops – you do whatever it takes to deliver.
You think in terms of architecture and love to stitch together all elements of the software lifecycle to deliver great software.
You thrive in the ambiguity and activity of a startup environment.
You are hungry to grow both your technical and business skills while spending a big chunk of your time writing code.

Specifically, you must have:
8+ years of software engineering experience, including systems design, implementation, and operations
5-6 years of experience with MEAN Stack technologies:
-Backend: Node.js Typescript
-Front End: Angular Typescript, MVC and SPA
-DB: PostgresQL – Including NOSQL transactions
-Mobile: Ionic – Cordova
-Infrastructure: Docker/Kubernetes, Terraform,
-Heroku, Microservices, Google Cloud Functions,
-Gitlab (CI/CD)

Preferably, you also have:
2+ years experience in
-Python & wxwindows
-Monitoring & 3rd Party Libraries: Stripe, New
-Relic, Papertrail, Sqreen
-Documentation: Postman, Swagger
-DB tools: Sequelize, Umzug
-Front End: Material Designs, Jasmine, Karma,
-Unit and e2e Tests
-Back End: Unit Tests, Chai, Mocha, Functional & Acceptance Testing
-A Masters or Bachelor’s degree in CS

Job Description

We are looking for a tactical/operational business analyst on a temporary/contract basis. The analyst will be responsible for business requirements analysis and creating specifications based on that analysis. The specifications must cover the whole IT infrastructure including personnel, hardware, software, networking etc. as well as back-office operations and related areas. This position requires adherence to modern business analysis principles, ability to efficiently handle systems with significant complexity, willingness to analyze an existing set of business processes based on established practices, taking into account insufficient amount of documentation available for those processes.

Responsibilities:

• perform a comprehensive analysis of business requirements;
• identify and describe system components, business processes, object classes, object states etc. and their relationships;
• design a formal model of the system compatible with software technologies required for the implementation;
• create and improve system feature definitions and test specifications;
• create and improve any other documentation as per business requirements.

Candidate Profile:

• BSc or higher in Computer Science and/or BBA;

• 4+ years in business/IT systems modelling and requirements analysis;
• 2+ years of experience in writing/improving specifications for IT systems;
• experience in continuous business processes improvement;
• strong knowledge of UML and related technologies;
• experience with Gherkin language;
• experience with Object-Process Methodology is a plus;
• knowledge and experience with ISO9001 is a plus.

Contract position.

Job Description

US Global Mail looking for a new team member who is interested in working in a team environment in a warehouse setting. As a valued team member, you will perform duties required in the warehouse- packing, shipping, inventory control and management etc.

You will be expected to maintain a high level of accuracy and customer satisfaction.

If you consider yourself a self starter and a team player looking for stable employment with benefits and a drive to succeed and grow, we are looking for you!

We would love to meet you and explore working together. Respond to this posting with the numbers ‘007’ in your cover letter to set up a time to meet with our management team.

Requirements:

• Ability to lift up to 50lbs
• Own transportation to come to work
• Attention to detail
• Previous shipping experience highly desirable
• Ability to read and follow instructions
• Desire to do good work

Benefits: Salary, Paid holidays, Paid vacation, Stipend for healthcare, good team atmosphere

Full-time position.

Job Description

Digital marketing and growth hacking are the “new” marketing and we are looking for someone to help us drive this effort. The focus of your efforts will be to use data to optimize our online marketing initiatives in order to build engagement, strengthen our brand and increase conversions. Your insightful contribution will help develop, expand and maintain our marketing channels. You will back your insight up with verifiable data, so Google Analytics and other software applications such as SEMRush or Moz will be a daily tool.

You will work with our Marketing Manager and have a shot at developing and implementing marketing strategies. As a marketing intern, you will collaborate with marketing and advertising in all stages of marketing campaigns. We expect you to be a storyteller and to intuitively understand what both engages and triggers readers.

This internship will help you acquire marketing skills and provide you with knowledge of various marketing strategies. Ultimately, you will not only gain broad experience in marketing, but you will also be challenged to truly engage with our clients and create a brand and a message that resonates.

Responsibilities

• Analyze quantitative and qualitative data from online marketing campaigns and SEO efforts.
• Performing market analysis and research on competition.
• Supporting the marketing team in daily administrative tasks.
• Assist in marketing and advertising promotional activities (e.g. social media, direct mail and the web).
• Prepare promotional presentations.
• Manage and update company database and customer relationship management systems (CRM).
• Create ads and marketing collateral with storytelling as a red thread.

Requirements:

• A genuine interest in exploring and analyzing data traffic through Google Analytics, SEMRush, Moz, Ahref and the other software platforms.
• Strong desire to learn along with professional drive Solid understanding of different marketing techniques.
• Excellent verbal and written communication skills
• Excellent knowledge of MS Office and Adobe Photoshop (or other graphics suite).
• Familiarity with marketing computer software and online applications (e.g. CRM tools, Online Analytics and Google Adwords).
• Passion for the marketing industry and its best practices.
• Current enrollment in a related BS or Masters degree.

Internship.