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Frequently Asked Questions

Get quick answers to common queries about US Global Mail services with our easily navigable FAQ section.

in this section


  • I Want To Pay Month To Month. Is This Possible?

    Yes, absolutely!

    If you’re not ready to commit to a longer-term plan, no worries—we offer flexible month-to-month options so you can try out the service and see if it’s a good fit. You can upgrade or downgrade anytime right from your account.

    Tip: there’s greater savings on the annual plans but if you want to test for a few months and commit to longer term later, we’ve got you covered.
    All plans are backed by our 30-day money-back guarantee—so you can try us risk-free.

    Need help choosing a plan? Contact us here.

  • Is There A Fee For Check Deposits?

    Nope!

    In fact, that is one of many things that distinguish us from other virtual mailbox and mail forwarding companies.

    Simply request a check deposit from within your virtual mailbox and you’re all set!

  • Do You Ship To Country XYZ?

    US Global Mail has partnered with the largest shipping companies worldwide, including UPS, FedEx and DHL.

    As such, we are capable of having any item that is allowed by customs into the country you reside in, shipped. Not only that, but we can typically get you up to 80% off your typical retail shipping rates!

    Simply add your address and desired delivery time, and we will take care of the rest from here.

    Need to look up shipping rates?

    Use our shipping calculator to compare pricing and save big!

  • How do check deposits work?

    We offer Check Deposits for no extra handling fees for all plans. Only standard shipping or repacking fees apply. 

    We offer check deposits 2 ways. One, get the check scanned and then either directly upload the scanned copy to your bank or print it out and scan it in via a device like your phone. The second was is to ship the check to the bank. Via your virtual mailbox you can create a deposit slip and then have the check mailed to your bank.

    We recommend checking with the specific branch of your bank to confirm they accept checks by mail. Having a contact person at the bank helps as you can then send the check directly to them at the bank. You can place the request to deposit your check by placing a Check Deposit (not a Shipment request).

     

    Here’s how it works:

    1. Log In To Your Account click on Mailbox

    2. In your Mailbox, click to select the check(s) you want to ship:

    3. In the first step select your bank you wish to deposit to. Click on “Manage Bank Accounts” to add your bank details if this is your first time:

     

    5. In the second step, select the destination address for your bank. Click “Add a new address” and enter the name and address of your bank if this is your first time.

    Click Next.

     

    6. Select your desired shipping method. 

    Click Submit. That’s it!

    We will put your check inside an envelope with your letter and mail it to your bank via the carrier and service of your choice. No extra fees. Only standard shipping fees and repack fees, if any, apply.

    The mail we send can be marked to the attention of the banker by name for additional expediency and security.