A CA based software company was using 2 full time contractors to receive, sort, pack, label and ship company mail. They approached US Global Mail and outsourced expat mail. 

Every expat got their own Virtual Mailbox to view, access and manage their mail. Expats paid for shipping their mail while the company paid for the annual membership fees for them. Expats are able to see their mail in real time and also receive any shopping they wish from the US shipped at our discounted shipping rates. We package all the expats shopping and mail into one box and save them up to 80% on shipping costs.

The company saved approximately $39,000/yr. in space and contractor expenses alone related to mail handling because of outsourcing expat mail to us.

Additionally, the company was able to enhance expat satisfaction in developing countries where expats found hard to find items their spouses and kids wanted. Sometimes, getting a jar peanut butter can make all the difference when you are missing home! 

Expats in this TX based oil & gas company could send personal mail and small packages along with the company mail. A well-meaning HR employee added an expats package to the company packet going to Saudi Arabia without checking the contents of the package.

The mail got stuck in SA customs as the package contained small Pokemon toys that one expat had ordered for his son! Poekmon toys are banned in Saudi Arabia (go figure!) so they held the entire shipment. Company legal and in country staff had to get involved but after 3 weeks, SA customs destroyed the entire shipment.

Now, we help the company by ensuring the expats can still get their items but they are never shipped with company mail. We know what can or cannot be shipped to any country. So, we advise the expat beforehand if a package contains something that is illegal for import in the expat's country of residence. This helps them avoid hassle and shipping costs.

Company with about 50 expats was managing their mail in house. Expats would get their mail usually once in 2 months depending on when the HR employee had time to sort, package and mail the items to expats. This resulted in delayed mail, sometimes to severe consequences.

An expat whose house was rented got flooded. The expat received the mail about expired home warranty 3 weeks late as the mail was delayed several weeks before it was sent out. The company had to pay the expat $14,000 in compensation for his loss due to delayed mail. 

We helped the company with our solution that lets expats read their mail the day it is delivered, via mail scanning requests. This ensures a similar situation is never the liability of the company. Plus expats love that they can manage their mail themselves rather than risk an employee inadvertently opening up their tax notices or prescription notices.

A survey done by the company 6 months after our service showed the expat satisfaction with their mail handling program had sky rocketed to 91%.