Why are you charging me to pick up mail?

We are primarily a virtual mailbox/mail forwarding company so we expect most of our customers to check their mail online or have it forwarded. However, we understand the need for some customers who are in the vicinity of their mailbox to come and pick up their mail. This is why we are willing to stop our workflow to assist customers by picking and packing mail for them, and charge our customers for this additional service.

Please note: that mail pickup is not available at the California or Las Vegas locations.