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FAQ Topics

Prospective Members

Pricing

Activation & USPS Form 1583

Shipping / Picking Up

Regulations and Compliance

Payments

Cancellation Policy

Fulfillment & Distribution Services

Corporate Expat Mail Services

Merchant Partners and Affiliates



Prospective Members

Questions

  1. What is Mail Forwarding? How does it work?
  2. Tell me you are for real!
  3. How long does it take to set up an account?
  4. What will my address look like? Will it be a P.O. Box?
  5. I am a frequent traveler and need my mail shipped to my current location. Can you accomodate this?
  6. I can't access the internet? Can you still offer service to my area?
  7. Can I really see pictures of my mail before you forward it! How do you do that?
  8. Can I instruct you how to send my mail? How much time will it take?
  9. My account in now active. How do I get my mail to my USGM Address?
  10. I'd like to save money by combining several items into one shipment. Can you do that without charging me for every item?
  11. What if I don't want some of the mail that arrives in my box? Do I have to pay to have it sent to me?
  12. Will I become a resident of Texas because I have an address there?
  13. Can I get my official papers (e.g. drivers license) delivered to my address with you even though I am/was living in another state?
  14. I want to save money by adding my family on my account with U.S. Global Mail. Can I do that with your service?
  15. I only want to use your service one time to buy an item. Do I still need to sign up?
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Answers

  1. What is Mail Forwarding? How does it work?

    Mail Forwarding is a service that allows you to get your mail (think paper statements, magazines, journals, brochures etc) and packages (shopping) from the US, to you, wherever in the world are. You sign up to get a US Street Address (not a PO Box). Send all your mail and shopping to that address. We ship you all your stuff via partner carriers such as FedEx, UPS, DHL and USPS. It's that simple!

    Back to Prospective Members

  2. Tell me you are for real!

    We sure are! We've been in business and serving customers just like you for over 10 years. Read all about us and our management team. We are located in Houston, TX and invite you to drop by or call anytime between 9am -6pm US Central Time. You will get a real employee on the phone, every time. We are Registered in the State of Texas and an Accredited member of BBB (Better Business Bureau) which rates businesses according on their Integrity and Performance. Our A+ rating with BBB speaks for itself! We are also members of Houston Relocation Professionals and Worldwide ERC. We are also members of Houston Relocation Professionals, a recognized group of the ERC- Employee Relocation Council. Check out our Facebook page too, where we have 25000+ Likes and often upload pictures of us and our office.

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  3. How long does it take to set up an account?

    Not long! It's a simple two step process. Step 1: Sign up for an account. Step 2: Verify your card and send us one photo ID as noted in sign up process. And you're all set!

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  4. What will my address look like? Will it be a P.O. Box?

    You will have an actual Street Address, not just a PO Box. It will be something like:
    Your Name or Company
    1321 Upland Dr.
    #NNNN *
    Houston, TX 77043

    *For this line, you have the option of choosing Box #, Suite #, Department # or Office #

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  5. I am a frequent traveler and need my mail shipped to my current location. Can you accomodate this?

    Absolutely. With our service, you can access your account from anywhere around the globe and choose where each package will be shipped. Not only that, you can also see a picture and view the details on each piece of mail including sender, weight and dimensions.

    Back to Prospective Members

  6. I can't access the internet? Can you still offer service to my area?

    Certainly! You can still have your mail forwarded, but it will have to be on a fixed schedule. Simply sign up for our automatic forwarding option and we will send your mail on a prearranged schedule.

    Back to Prospective Members

  7. Can I really see pictures of my mail before you forward it! How do you do that?

    Yes! With our state-of-the-art technology, we upload pictures of all your incoming mail and packages in your virtual mailbox. You can log into your account anytime and see them. Each item includes details on sender, item type, description, dimensions and weight. See what your inbox will look like.

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  8. Can I instruct you how to send my mail? How much time will it take?

    Totally! Not only can you instruct us but you also have the option to choose how and when you receive your mail. We ship with DHL, USPS, UPS, and FedEx - four of the largest and most highly respected international carriers. Choose your preferred carrier and get the best price to your location! You also control how fast your mail will be delivered- options range from overnight to 1-2 days to as much as 6-14 days, or even 6-8 weeks.

    Back to Prospective Members

  9. My account in now active. How do I get my mail to my USGM Address?

    When you shop, simply use your new address as your Delivery Address. For stuff coming via the Post Office, fill out a USPS Change of Address form. This can be done at your local post office or online here: USPS Change of Address

    Back to Prospective Members

  10. I'd like to save money by combining several items into one shipment. Can you do that without charging me for every item?

    Yes, of course. We want to save you money. We can repack and consolidate your items to help do just that. Unlike almost all other mail forwarding services, we DO NOT charge you a per item fee for repacking or consolidation. We only charge a nominal $5 per outgoing box to cover our box and materials cost. For e.g. you can have 10 items packed into 1 box and pay only $5 more with us, instead of a charge of $3 per item which would be $30, as with most of other providers.

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  11. What if I don't want some of the mail that arrives in my box? Do I have to pay to have it sent to me?

    Absolutely not! We offer FREE junk mail throwaway/Discard option. We automatically discard advertisements and other junk mail unless you tell us otherwise. Also you can see pictures of all your mail online, so you can discard items yourself with a simple click of the mouse. You'll never pay for unwanted mail with us!

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  12. Will I become a resident of Texas because I have an address there?

    To our knowledge, you need a an actual place of residence to prove residency. Getting an address in a state does not make you a resident or subject to any taxes.

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  13. Can I get my official papers (e.g. drivers license) delivered to my address with you even though I am/was living in another state?

    Yes, of course. USPS will forward all your mail to your new address with us irrespective of your original address.

    Back to Prospective Members

  14. I want to save money by adding my family on my account with U.S. Global Mail. Can I do that with your service?

    Of course! We will need one photo ID for every person on the account. If you expect Mail and Package deliveries by USPS for them, US Postal Regulations require us to have a Form 1583 on file for every adult to accept mail on their behalf. Spouses may go on the same Form 1583 and minor children with some paperwork to verify age. Just fyi, most other companies charge about $20 per additional name. Look carefully before you sign up!

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  15. I only want to use your service one time to buy an item. Do I still need to sign up?

    Yes. We are committed to the safety of your account and to maintain a high level of security, we do need every customer to sign up for an online account. All details on the shopper plan are here

    Back to Prospective Members



Pricing

Questions

  1. Do you offer different service plans? Which investment is best for me?
  2. How much will it cost to ship my item?
  3. I only plan to receive a few letters per month. Is there any discounted option for shipping letters and documents?
  4. Are tariffs, customs and other duties included in your rate?
  5. What value added services do you provide?
  6. How do you offer USPS as a shipper when no other service does?
  7. Other services charge many additional fees. Are there hidden fees with in your service?
  8. Can I store some items temporarily or must everything be shipped right away?
  9. Can you scan my mail if needed? How much does it cost?
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Answers

  1. Do you offer different service plans? Which investment is best for me?

    We offer 3 plans for your convenience. If you are an individual (expat/shopper etc..), the Personal plan at $15/month is best suited for you. For individuals who also run businesses, Personal Pro at $25/month offers most value. If you a business looking to sell your products in the US and need Fulfillment services, you'll need the $50/month Business account.
    Each of these investments are further discounted when you sign up for an annual plan. See complete details here

    Back to Pricing

  2. How much will it cost to ship my item?

    Our Rate Calculator will give you a quote. With us, what you see is what you pay. Always Transparent Pricing. No Hidden Costs, No Hidden Fees. Ever.

    Back to Pricing

  3. I only plan to receive a few letters per month. Is there any discounted option for shipping letters and documents?

    Yes! You can make use of our USPS Letter Post Air Mail option to mail letters. It usually takes between 5 and 14 days, and is much less expensive than other carriers. A typical letter, weighing 2 ounces, will cost you only about $2 to ship domestically and approx. $6 internationally. This compares very favorably to other mail forwarding companies, which often charge a minimum of $10-$15 no matter how little the letter weighs. We help you SAVE even more with the option of combining many letters into 1 shipment and pay only $2 for consolidation of ALL the letters (unlike most others services who charge anywhere from $2- $5 per each letter for consolidation).

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  4. Are tariffs, customs and other duties included in your rate?

    Our rates include shipping costs only. Since we have no control over your destination country's customs, tariffs, or taxes, these may be applicable. For more information on if/how these will be charged, we suggest contacting your local customs office.

    Back to Pricing

  5. What value added services do you provide?

    We offer:
    Consolidation/Repacking: $2 per envelope for letters (for all letters, not per letter); $5 per box that leaves the warehouse
    Scanning: $3 per letter plus $0.50 per page in each letter
    Storage: Free for 1st month. $1/lb per month after the first free month

    Back to Pricing

  6. How do you offer USPS as a shipper when no other service does?

    We are all about saving you money and offering you all options! USPS often requires additional work such as filling out necessary customs declarations and paperwork, personal delivery of shipments to the Post Office since they don't provide a pick up service and often it's the cheapest option, so other service providers do not want to use them. We are happy to do the extra work for you if it helps you save money. We charge a small premium on USPS rates simply to cover our costs of time and labor.

    Back to Pricing

  7. Other services charge many additional fees. Are there hidden fees with in your service?

    Absolutely not! With us, what you see is what you pay. We've have a price sheet posted on our website so you can always see what something costs. We believe in transparent pricing. There are three things which go into the total for a shipment:

    1. Shipping costs as provided by our rate calculator
    2. Storage costs (if the item has been stored at our warehouse for more than a month) are $1/lb/mo after the first free month
    3. Repackaging (if requested); $2 for letters, $5 per box that leaves the warehouse

    If we repack all your items into a single box it's $5. Two boxes $10, three $15, etc. It doesn't matter how many packages you have us consolidate, it only matters how many outgoing boxes we pack. If you have us ship boxes as-is, individually, there is no charge.

    Back to Pricing

  8. Can I store some items temporarily or must everything be shipped right away?

    We'll hold all your items for one month from the receipt of the item, for FREE. We understand it can take some time to pull a shipment together and that the big saving in shipping is achieved by combining many items. That's why we offer free storage for 30 days. Once that first month is up, storage fees accumulate at the rate of $1 per pound, per month. We currently pro-rate this amount, so if you have 10lbs worth of items here for 6 weeks, you get the first month free and then only have to pay for two weeks of storage, so $5.

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  9. Can you scan my mail if needed? How much does it cost?

    Certainly. You can place a scanning request via your account anytime. Scanning is $3 per letter, plus $0.50 per page in each letter.

    Back to Pricing



Activation & USPS Form 1583

Questions

  1. When will my account be activated?
  2. What is form 1583? Why do I need to complete it? Can I fax or e-mail it to you?
  3. What is a notary and where can I find one?
  4. What forms of Photo ID can I send?
  5. How do you verify credit card information?
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Answers

  1. When will my account be activated?

    As soon as you verify your Credit Card online and send us 1 photo ID, your account will be active. If you expect Mail and packages deliveries by USPS to your US Global Mail address, we will need a completed USPS Form 1583.

    Back to Activation & USPS Form 1583

  2. What is form 1583? Why do I need to complete it? Can I fax or e-mail it to you?

    Form 1583 is USPS's way of tormenting us! Jokes apart, it's a United Sates Postal Regulation and is required for us to accept mail on your behalf. We comply with all regulations and take no shortcuts when it comes to the protection of your mail. When you sign up, you will get a pre-filled copy of the form via email. You may send us a fax/scan of it. Instructions on filling out the form availble here

    Back to Activation & USPS Form 1583

  3. What is a notary and where can I find one?

    A notary is a licensed official who will verify your identity and provide an official stamp on the USPS Form 1583. This stamp (in English or the local language) is required by the United States Postal Service in order for us to receive your mail. If you are a US citizen, you can get the form notarized online. You can also call your country's US Embassy for the service. If one is not available, it is acceptable to find a local official, such as an attorney or bank official, who can provide a similar stamp. Note: If you use the online notary option, please be sure to have them email us your form 1583, else we will ask you to mail us the original. There is an option to add emails where you would like the form to be sent. Use support@usglobalmail.com to ensure it reaches us.

    Back to Activation & USPS Form 1583

  4. What forms of Photo ID can I send?

    Acceptable forms of ID include:
    Passport (page showing your photo) or Passport Card
    Valid Driver's License
    Armed forces, Government, University or recognized Corporate Identification card
    Alien Registration Card or Certificate of Naturalization showing photo

    Back to Activation & USPS Form 1583

  5. How do you verify credit card information?

    To ensure and maintain a high level of security, we apply a small charge to the credit card used during sign up. You will be asked to verify that charge to activate the card for use on your account. The charge is automatically refunded in two days.

    Back to Activation & USPS Form 1583



Shipping / Picking Up

Questions

  1. Which countries do you ship to?
  2. Do you offer shipping services within the United States?
  3. What items cannot be shipped?
  4. Do you accept certified mail, registered mail, and COD shipments?
  5. Can I declare the wholesale value of the goods in order to lower tariff rates?
  6. How late can I place a shipment request and still get same-day turnaround?
  7. Can I pick up my mail while I am in Houston?
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Answers

  1. Which countries do you ship to?

    Check if you country is available in the drop down menu on this page. If you don't see your country listed, check back later. We add new countries often.

    Back to Shipping / Picking Up

  2. Do you offer shipping services within the United States?

    Certainly! A large number of our customers live in the United States and prefer to use our services for their mail and shipping needs. RVers, Globetrotters, Sales Reps, and people on the move appreciate the mail forwarding features. We offer highly competitive rates through a number of shippers. We can save you at least 30% over commercial shipper rates. See our rates here

    Back to Shipping / Picking Up

  3. What items cannot be shipped?

    Prohibited items will vary by country, but we can never ship perfume or other flammable materials like matches or butane lighters, pressure tanks, guns, etc. A guide can be found at http://www.dhl.com/ by selecting your country from the drop down menu. You may also check for similiar country-specific information on the UPS and USPS web pages. For more information, we suggest contacting your local customs office.

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  4. Do you accept certified mail, registered mail, and COD shipments?

    Yes, we can accept certified and registered mail if you check the box for it in Form 1583 and the registration page. There is no additional charge for this service; we simply must have your explicit confirmation before receiving such shipments. We do not accept COD payments or shipments.

    Back to Shipping / Picking Up

  5. Can I declare the wholesale value of the goods in order to lower tariff rates?

    We recommend you declare a reasonable value for your items. Failure to do so could result in extra duties, fines, or delays as customs inspects your packages further. We are not responsible for what you declare on your shipments.

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  6. How late can I place a shipment request and still get same-day turnaround?

    The deadline for same-day turnaround is 1PM US Central Time (GMT -6:00). If you place your request after 1PM, we will try our best to send it out the same day, but no guarantees.

    Back to Shipping / Picking Up

  7. Can I pick up my mail while I am in Houston?

    Yes, and we'd love to meet you! There will be a handling fee of $1 per pound, or a $3 service charge, whichever is greater. Please place a shipment request and select "Customer Pickup" the business day prior to your visit to our facility.

    Our warehouse is located at:
    US Global Mail
    1321 Upland Dr.
    Houston, TX 77043

    Back to Shipping / Picking Up



Regulations and Compliance

Questions

  1. What items cannot be shipped?
  2. What happens if I get something that can't be shipped internationally?
  3. What if mail comes to my box number, but I don't have a Form 1583 for that name?
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Answers

  1. What items cannot be shipped?

    What our shipping partners (UPS, FedEx, DHL, USPS) won't carry, we can't ship. They include things like:

    • Perfume and other flammable materials
    • guns, ammunition, explosives
    • animals, fresh fruits and vegetables
    • currency, bank notes, gift cards, checks over several thousand USD


Payments

Questions

  1. Do you require a deposit?
  2. What forms of payment are accepted?
  3. Will US Global Mail accept my 3rd Party Billing Account?
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Answers

  1. Do you require a deposit?

    In one word: No!

    Back to Payments

  2. What forms of payment are accepted?

    We accept Visa, Mastercard, Discover, and American Express. Wire transfers and Western Union are also accepted for shipments, but must be paid in advance of the shipments, and will incur transfer fees. Please email support to enable payment via Western Union or wire transfer.

    Back to Payments

  3. Will US Global Mail accept my 3rd Party Billing Account?

    Unfortunately, that's one thing we cannot do. Our posted rates will apply if you ship using FedEx, UPS, or DHL.

    Back to Payments



Cancellation Policy

Questions

  1. How do I cancel my US Global Mail account?
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Answers

  1. How do I cancel my US Global Mail account?

    Simply send us an email from the email address listed on the account to cancel your account. For yearly customers, we will refund the whole months left. Customers still in the initial three months of their membership will not be issued refunds.

    Back to Cancellation Policy



Fulfillment & Distribution Services

Questions

  1. What are fulfillment services?
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Answers

  1. What are fulfillment services?

    One stop shop to start selling your products in the US. Whether you are a small business wanting to expand in the US or an individual making custom items or just looking for help to distribute your packages, we have a solution for you. Read all the details here or email us at support@usglobalmail.com

    Back to Fulfillment & Distribution Services



Corporate Expat Mail Services

Questions

  1. Can your expat mail services be set up in bulk for a corporate with many expats ?
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Answers

  1. Can your expat mail services be set up in bulk for a corporate with many expats ?

    We specialize in Corporate Expat Mail Services. We service several energy companies with expats worldwide and can customize plans for your needs. Please contact us at support@usglobalmail.com to learn more.

    Back to Corporate Expat Mail Services



Merchant Partners and Affiliates

Questions

  1. When do you pay the referral fee for Merchant Partners and Affiliates ?
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Answers

  1. When do you pay the referral fee for Merchant Partners and Affiliates ?

    The fee is paid at the end of every quarter.

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